How We Can Help
One of the most important steps towards getting to wherever it is you want to go is having the right information on hand. That’s why we offer advice, information and guidance from expert, trained advisers as part of our core services to the community.
How We Can Help
Whether you need a little help understanding how the latest government policy changes are going to impact you and your family, or you are trying to decide what steps you need to take to secure your future ambitions, we know that getting the advice you need, at the time you need it, is crucial to a successful outcome. That’s why our highly trained and experienced Advice Team offer confidential and impartial one-to-one advice and guidance in English, Bengali and Somali on:
- Individual Benefits Assessments
- Claim forms, entitlements and housing issues
- Welfare rights
- Housing benefit and Council Tax
- Immigration(basic advice)
- Debt advice
- Financial inclusion
- Better off Calculations
- Domestic violence referrals
- Health and general welfare
- Educational / vocational training
If you would like to book an advice appointment, please either call us at 020 7538 0075 between 2 and 5 PM on business days or email us any time at firstname.lastname@example.org. Please note that once you have contacted us to book an appointment, you will be placed on a waiting list for an adviser to be automatically assigned to you. The turnaround for this process is typically 2-5 business days.
Alternatively, if you live in Tower Hamlets and are unsure of where your nearest advice centre is, you can find further information here.
PLEASE NOTE: At this time, we are only able to advise Tower Hamlets residents. If you live outside Tower Hamlets, the following borough-led links may assist you in accessing the service you need:
Our Drop in Sessions
For pressing matters with which you require assistance (such as basic advice, composing a letter or ringing someone on your behalf), each of our locations has “drop-in” sessions during specific days of the week. These include:
- Harford Street Health Centre: Mondays and Wednesdays 9:30am – 1:00pm
- Limehouse Project, St Anne Street – Unit 2: Tuesdays and Thursdays 9:30a.m. – 1:00pm.
- Aberfeldy Centre: Mondays, Tuesdays and Wednesdays 9:30am – 1:30pm
Our drop-in sessions are to cater for the local community within Tower Hamlets only. We will aim to assist with urgent enquires effectively within tight deadlines. Our drop-in sessions are programmed at 30 minutes maximum per client. Due to the high volume of clients, we operate on a strictly first-come, first-serve basis, please plan your visit in advance. If your enquiry is not suitable for our drop-in sessions and requires further assistance, please speak to one of our staff members to book a one-to-one appointment.
Tip: Please bring paperwork/letters related to the enquiry to avoid delay.
Many problems can be solved by finding out more about your rights and responsibilities. There are a number of free self-help resources from nationally recognised sources that can provide information to help you deal with particular problems. These include a range of fact sheets and guides that can help you resolve straight forward problems with debt, housing, benefits, and employment and family issues. There are also a number of free national help lines and specialist websites that can assist you. If your problem has an urgent deadline (such as a court hearing or eviction), please contact one of the local advice services straight away for an appointment, and also look at our fact sheets section.
- Self-help information from Citizens Advice: visit Citizens Advice website
- How to solve an everyday legal problem
- Information about Legal Aid
- Consumer Rights Disability Rights
- Tax advice
- Legal advice on family and relationship matters
- Community information directory for Tower Hamlets
- Find a solicitor
- Free Legal help
Get advice early – whatever the problem, make sure you seek help as soon as possible.
Our Outreach Sites
As well as delivering our advice services on site, our Advice Team also works closely with a number of other delivery partners to ensure we are available to offer expert help and guidance at a number of locations in Tower Hamlets for the local community. Please see below.
Please Note: All appointments must be booked in advance for all outreach sites. For the GP Health Link Project please contact the listed GP partners for more details on how to book an appointment.
To see a list of all our sites, including public transportation options for each, please click here.